Associate Director, Email/SMS and CRM #4886

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

GRAIL is hiring an Associate Director, Email/CRM who is an expert in all things email and SMS communication for our audience groups, which are B2B, B2C and B2B2C.

This role has 2 direct reports.

1) Primarily focused on Patient emails using Marketing Cloud

2) Primarily in Salesforce Marketing Cloud Account Engagement (aka Pardot) focused on B2B emails, Salesforce campaigns, and Pardot automations and list loads.

This leader should be passionate about executing all aspects of GRAIL’s outbound campaigns to all audiences for the Galleri® test, GRAIL’s multi-cancer early detection product. The candidate must have a zeal for our mission and be results-driven and nimble. The candidate must be an expert in both Pardot and Salesforce Marketing Cloud.

This role is part of the Digital, Design, and Customer Experience team and reports to that team's head. GRAIL is high science and high compliance company.

This role is based in Menlo Park, California, and will move to Sunnyvale, California in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.

Preferred Qualifications:A range of experience from startups to large brand email experience.Experience with an aspirational/emotional business where email content was a big part of driving revenue and brand adoption is also ideal.Health Cloud experience is nice to have.Familiarity with Mac and G-Suite is useful.Experience with Salesforce Next is desired.Experience with ABM best practices.Proficient with Tableau (not a must, but is used in the role).Experience with Asana and JIRA is helpful but can be learned.Global and multi-product experience is helpful.Experience using AI to drive efficiency is desired.