Head of Commercial Services (x|f|m)

We are looking for a Head of Commercial Services (x|f|m) for the Service department based in Göttingen. In this role, you will drive the global commercial service strategy and execution, positioning and monetizing service offerings across the customer journey to ensure service revenue growth and commercial performance in alignment with overall service and business objectives.

Grow withus – YourResponsibilities

• Define and implementthe global servicecommercialstrategybytranslatingserviceofferingsintoclearvaluepropositions, targetaudiences and usecasestodrivesustainableservicerevenuegrowth and marketrelevance
• Integrateserviceportfolio, salesexecution and channelstrategiestoensureconsistent end‑to‑end commercialperformance and servicerevenuegrowth
• Alignservicecommercialexecution, priorities and targetswith global strategytoensureconsistentmarketexecutionacrossregions
• Define and manage the global partner and channelstrategyforservicesbyestablishingroles, valuepropositions, enablementconcepts and governancemodelstoexpandservicereach and increaseservicepenetration
• Steerservicecommercialperformancebydefiningtargets, KPIs and review cadencesacrossregions, partners and channelstoensureservicegrowthdelivery and commercialeffectiveness
• Define and enforceservicesellingapproach, includingbundling, attach and commercialplaybooksacrosssaleschannelstoensureconsistentservicerevenuegeneration

What will convinceus

• Bachelor’s degree in engineering or related technical discipline
• Several years of experience in technical service or commercial environments, ideally within life science instrumentation, analytical systems, diagnostics, or automation, including after sales service for complex hardware–software systems
• International experience in driving service commercial or growth initiatives in regulated environments
• Technical understanding of advanced instrumentation, system integration, calibration, and service processes; familiarity with regulated device environments and compliance expectations (e.g., ISO standards, safety & quality frameworks)
• Strong understanding of customer journeys, service usage, customer pain points and value-based selling concepts
• Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making
• Excellent collaboration and stakeholder management across regions and functions
• Very good command of English, both written and oral

Whatweoffer

As a growing global lifesciencecompany, stock listed on the MDAX & TecDAX Sartorius offers a widerange of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
• Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
• You will be employed at Sartorius StedimBiotech GmbH

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers